Introduction
EnergyCosts.co.uk (“we”, “us”, or “our”) is a business energy comparison website operated and published by Network Equity Ltd, a company registered in England and Wales (Company No. 10539809, Registered Office: The Grange Barn, Pikes End, London, HA5 2EX, UK).
We are committed to protecting the privacy of our visitors and users (“you”) and ensuring that your personal data is handled securely, transparently, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights in relation to your data.
1. Information we collect
We collect and process information in the following ways:
a. Information you provide directly
- When you complete a comparison form or request a quote, you may provide details such as your name, company name, business address, telephone number, email address, and current energy supplier details.
- When you contact us by email or through our website, we may keep a record of that correspondence.
b. Information collected automatically
- We use cookies and analytics tools to collect data such as your IP address, browser type, pages viewed, and time spent on the site. This helps us improve user experience and measure the effectiveness of our content and marketing.
- Some of this data may be aggregated and anonymised for analytical purposes.
c. Information from third parties
- If you are referred to an energy supplier or broker through our platform, we may receive updates from them about the progress of your quote or switch, such as confirmation of contract status.
2. How we use your information
We process your information for the following purposes:
- To provide business energy price comparison services and facilitate quotes or introductions to energy suppliers or brokers.
- To respond to enquiries and provide customer support.
- To improve our website, products, and services through data analysis and feedback.
- To send marketing communications about energy products, services, and updates (only if you have given consent).
- To comply with legal and regulatory obligations.
We only process your data where we have a lawful basis to do so, such as consent, legitimate interest, or contractual necessity.
3. Sharing your information
We may share your data with:
- Trusted comparison partners, brokers, or energy suppliers who can provide tailored quotes based on the information you submit.
- Service providers who help operate our website, email system, analytics, or customer management systems.
- Regulators or law enforcement agencies, if required by law.
We require all third parties to respect the security of your data and to process it only in accordance with our instructions and applicable data protection laws.
We may receive a commission payment from comparison partners, brokers or energy suppliers, in return for sending your quote request to them.
4. Data storage and security
We store your data on secure servers within the United Kingdom or the European Economic Area (EEA). Where we use service providers outside the UK or EEA, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.
We implement technical and organisational measures to protect your data against unauthorised access, loss, or misuse.
5. How long we keep your information
We retain personal data only as long as necessary for the purposes it was collected:
- Quote or enquiry data: typically up to 24 months.
- Marketing data: until you withdraw consent or unsubscribe.
- Transactional or contractual data: as required by law or accounting regulations.
When data is no longer required, it is securely deleted or anonymised.
6. Your data protection rights
You have the following rights under UK GDPR:
- Access – to request a copy of your personal data.
- Rectification – to correct inaccurate or incomplete data.
- Erasure – to request deletion of your personal data (“right to be forgotten”).
- Restriction – to limit how your data is processed.
- Objection – to object to processing based on legitimate interests or for marketing.
- Data portability – to receive your data in a structured, commonly used format.
To exercise your rights, please contact us at [email protected].
7. Cookies
We use cookies to:
- Ensure our website functions correctly.
- Remember your preferences during your visit.
- Analyse traffic and improve performance.
- Deliver relevant advertising.
You can manage or disable cookies through your browser settings.
8. Marketing communications
We may send you information about energy prices, business energy solutions, or related services if you have opted in to receive such communications. You can withdraw consent at any time by clicking “unsubscribe” in any email or contacting us directly.
9. Links to other websites
Our site may contain links to third-party websites. This Privacy Policy applies only to EnergyCosts.co.uk, and we are not responsible for the privacy practices of other sites. We encourage you to review their privacy policies before providing personal data.
10. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last revised” date. We encourage you to check this page periodically to stay informed about how we protect your data.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Data Protection Officer
Network Equity Ltd
Email: [email protected]
If you are dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
Last updated: November 2025.